Booking terms

Your quote

You get a clear price before anything is booked. Design, balloons, installation and a finished display are included. Travel is charged separately, based on the distance from Burscough. Any extras, such as personalised vinyl, extra length or matching signage, are listed in your quote.

Deposits and confirming your booking

• A booking deposit holds your date and lets us order the exact balloons for your colours and design.
• Your booking is only confirmed, and stock is only ordered, once the deposit has been received.
• The remaining balance is due before your event.
• Payments are made by bank transfer. Please use your order number as the reference.

If you need to cancel

Your booking deposit is non-refundable, because it holds your date in the diary and pays for the balloons ordered for your design. Any money you have paid on top of the deposit will be refunded.

If your date changes

Tell us as soon as you know. If the new date is available, we will move your booking. If it isn’t, we will talk through the options. Deposits are tied to the diary, so the earlier you let us know, the more we can do. If we can’t make the new date work, your deposit will be retained, but any additional money paid after the deposit will be refunded.

Collection, delivery and set-up

• Balloons are best collected or delivered as close to the event as possible, so they look their best when your guests arrive.
• Some smaller stacks can be collected from Burscough by arrangement. Garlands, towers and anything that needs to sit on a wall or in a doorway are installed by us.
• For delivery and set-up, we agree an arrival window with you. Set-up and, if needed, take-down are included.
• Please make sure we have clear access to the wall, doorway or table, and permission to install if it isn’t your home. We use removable hooks or a weighted base where we can, and only drill if you have asked us to.

Hired equipment and refundable deposits

Balloons are yours to enjoy. Frames, supports, stands and any other hired equipment stay ours, so please keep them safe and available for collection. Rental equipment is collected the following day.

A refundable rental deposit may be required for hired equipment. It is returned once the equipment has been collected back in its original condition, subject to any charges for damage or loss.

Weather and outdoor displays

Balloons and strong wind, rain or heat do not mix. For outdoor installs we will talk through a backup, such as moving under cover or switching to an indoor wall. If the weather makes a safe install impossible, we will rearrange where we can.

Looking after your display

Our air-filled displays are made to last through your celebration and often well beyond, but heat, direct sunlight, draughts and outdoor conditions shorten their life. Once your display is installed or collected, please keep it indoors and away from radiators, heaters, fires, candles, sharp edges and curious pets. When you have finished with it, pop the balloons and put them in the bin. Please never release them outside.

Safety

We use quality balloons and secure each display to keep it stable. Balloons, popped pieces and event equipment can be dangerous, so young children and pets should be supervised at all times around them. If you need a display positioned higher, made heavier or kept out of reach, let us know and we will plan for it.

Returning customer offer

About a month after your event, we may email you a personal code for 10% off the balloons and styling on your next booking. Delivery is charged as normal. Quote the code when you enquire. It is valid for three months from the date of the email.