The small print

Privacy notice

How we look after the details you share with us when you enquire or book. In short: we only use them to plan and look after your celebration, and we never sell them.

Last updated October 2026

Never sold Your details are only used to plan and look after your celebration.
No tracking cookies Our website doesn’t use advertising or tracking cookies.
Only kept as long as needed Enquiries that don’t go ahead are deleted within 12 months.
You’re in control Ask for a copy, a correction, or for us to stop, at any time.

Who we are

Lewis Luxe Balloons & Events is a balloon styling business based in Burscough, Lancashire. We decide how your details are used, so we are responsible for them. If you have any questions about this notice, email lewis@lewisluxe.co.uk or call or WhatsApp 07835 739715.

What we collect

When you enquire through the form on our website: your name, email address, phone number, event date, venue or area, what you are looking for, colours, any other details you add and how you heard about us. We email you a copy of your enquiry so you have it too.
When you book: the details above plus your order, the date and time of your collection or delivery, and which payments we have received. Payments are made by bank transfer, so we never see or store card details.
When you message us by WhatsApp, email, phone, Instagram or Facebook: whatever you choose to send, such as photos of your venue or inspiration.

What stays on your device

While you fill in the enquiry form, your answers are saved in your own browser so you can finish later. We cannot see them until you press send, and they are cleared once it is sent.
The “picture it in your room” tool works entirely on your device. Your photo is never uploaded.
Our website does not use advertising or tracking cookies.

How we use your details

To reply to your enquiry with ideas, availability and a quote, because you asked us to.
To carry out your booking: confirming it, taking payment, and arranging collection, delivery and set-up.
To keep business and tax records, because the law requires it.
After your event, to say thank you, ask if you would like to leave a review, send a returning customer offer about a month later, and remind you shortly before the same celebration comes round the following year. You can ask us to stop these at any time, and every one of these messages tells you how.

How long we keep them

Orders and payment records are kept for as long as HMRC requires for business records, which is at least five years after the 31 January tax return deadline for that year.
Enquiries that don’t go ahead are deleted within 12 months.

Your rights

You can ask us to:

send you a copy of the details we hold about you
correct anything that is wrong
delete your details, unless we have to keep them for tax records
stop using your details for a particular purpose, including thank you messages, offers and reminders
limit how we use them, or send them to you in a format you can pass to someone else

Just email lewis@lewisluxe.co.uk or reply to any of our emails. We will reply within one month.

If you are unhappy with how we have handled your details, please tell us first so we can put it right. You can also complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

Changes to this notice

If we change how we use your details, we will update this page and the date at the top.